Thank you for choosing to shop at Chinyere’s African Boutique. We aim to provide you with a seamless and enjoyable shopping experience. This Shipping Policy outlines the terms and conditions related to shipping and delivery of orders you have placed on our website.
- Shipping Regions and Rates We currently offer shipping to customers located within [list of regions or countries we ship to]. Shipping rates may vary depending on the destination and the weight of the package. The shipping costs will be calculated and displayed at the checkout page.
- Processing Time After you have successfully placed an order and payment is confirmed, order processing begins and should arrive the destination address you provided within [enter processing time, e.g., 1-2 business days]. Please note that processing time may be longer during peak seasons, holidays, or due to unforeseen circumstances. We will notify you if there are any delays in processing your order.
- Shipping Methods We partner with trusted shipping carriers to ensure reliable and timely delivery of your orders. The available shipping methods may vary based on your location. The estimated delivery time will be provided to you at the checkout page. Please note that delivery times may vary due to factors beyond our control, such as customs procedures or weather conditions.
- Order Tracking Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment. Please allow some time for the tracking information to be updated by the shipping carrier.
- Customs and Duties For international orders, please note that customs duties, taxes, and fees may be applicable upon delivery. These charges are imposed by the destination country and are the responsibility of the customer. Please familiarize yourself with the customs regulations and requirements of your country before placing an order.
- Modifications and Cancellations If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request; however, please note that once the order has been shipped, modifications or cancellations may not be possible.
- Lost or Damaged Packages We take utmost care to ensure that your order reaches you in perfect condition. In the unfortunate event of a lost or damaged package, please contact our customer support team within [enter number of days, e.g., 7 days] of receiving your order. We will work with you to resolve the issue and arrange for a replacement or refund, if applicable. All items have free insurance coverage against theft and damage during transit.